I get 'No active subscription' when I try to log in
If you see 'No active subscription. This email isn't associated with an active subscription' when you try to log in, the most common cause is logging in with a different email than the one tied to your purchase. The platform looks up your subscription by exact email match.
Try these steps in order:
Confirm the email you're trying to log in with is the same email you used at purchase. If you signed up with a Gmail address and you're logging in with your work email, the platform won't find your subscription.
Check whether you logged in via 'Continue with Google' originally — if so, click 'Continue with Google' on the login page, not the email field
If you've confirmed the email is correct and the message persists, contact [email protected] from the email you used at purchase. Include the exact error message and the date you signed up. The team can verify your account manually.
Chief of Staff is repeating the same answer over and over
This is an active bug the engineering team is investigating. When Chief of Staff loops on the same response, it's usually because the context window is failing to refresh between turns. It is not a problem with your account or anything you've done wrong.
Workarounds while engineering fixes the root cause:
Start a new chat. The repetition tends to attach to a specific chat session, so a fresh chat often resolves it.
If the new chat also loops, try refreshing your browser fully (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac)
If neither workaround helps, submit via the feedback button from your account with a screenshot showing the looping behavior. Screenshots help engineering reproduce the bug.
Dream 100 isn't populating contact information when I add prospects
When you click into a prospect from Dream 100 discovery, the 'New Contact' form should auto-populate the prospect's email, phone, and profile information from the discovery view. Multiple customers are reporting that only the name field is being populated, leaving other fields blank.
This is a known issue the engineering team is aware of. As a workaround, you can manually copy contact information from the discovery panel into the contact form for now. The fix is in progress.
If this is blocking your workflow significantly, submit the issue via the feedback button within your account. You can also contact [email protected] with a brief description — each ticket helps the team prioritize the fix.
Chief of Staff took a long time to build my Dream 100 list, or didn't build one
Building the initial Dream 100 takes longer than other Chief of Staff tasks because the system is searching across YouTube, Instagram, TikTok, and podcast platforms to surface candidates in your niche. Allow several minutes for the first run.
If it isn't returning anything after multiple tries, or you have to ask repeatedly to get a response, make sure you submit this via the Feedback button within your account. Include the niche or industry you're trying to build the Dream 100 for. The team can verify the underlying search is running correctly for your specific use case. You can also contact [email protected].
I can't upload my audio or video files to Attractive Character
Most audio and video files upload fine. If your file is over 1GB, it may exceed the current upload limit. For large media files, three workarounds:
Compress the video to a lower resolution or bit rate before uploading. Tools like HandBrake (free) can reduce file size without significant quality loss.
Extract just the audio from your video file if you don't need the visual content for voice training. Audio-only files are dramatically smaller than video.
Transcribe the audio first and upload the transcript as text. Text uploads have no size limit, and the voice profile is built from the language patterns regardless of the source format.
If your file is under 1GB and you're still hitting an upload error, submit this via the feedback section within your Marketing Secrets account with the file size and the error message you see. You can also contact [email protected]
My credits look wrong
If your credit balance or credit usage looks off, this is the most likely cause: a recent issue with the credit display where the on-screen number did not match the actual balance on the back end. That issue has been resolved and the displayed number should now match your real balance.
If the number still looks wrong, or you used credits and the balance didn't deduct correctly, contact [email protected]. The team can pull your account history and confirm what was actually used. Marketing Secrets credits are separate from Overskill credits. You can reach out to [email protected] with help with overskill credits.
My chats are disappearing
Some customers have reported chat history disappearing mid-session, sometimes losing the customer's prompt too. This is being investigated by engineering.
Workarounds for now:
Copy your work to a separate document (Google Docs, Word, Notes app) before submitting to Chief of Staff if you've put significant time into your prompt
Take a screenshot or copy of any response you want to keep before navigating away from the chat
If a specific chat disappears, submit it via the Feedback section within your Marketing Secrets account. Make sure you include the approximate date and time — engineering can sometimes recover the chat from logs. You can also contact [email protected]
None of the troubleshooting helped — who do I contact?
For all MarketingSecrets.AI issues not resolved by the steps above, make sure you submit this via the Feedback form within your Marketing Secrets AI account. That goes directly to the dev team who are the ones actively fixing the platform. Include the error message, what you were doing when it happened, and a screenshot if you have one.
You can also contact [email protected] from the email tied to your account. The team is working through tickets as quickly as possible during the high-volume cohort window.